Experience: Cohesion IT Consulting and Staffing (2016 - Present)
Cohesion is a
consulting and staffing firm dedicated to versatile and adaptive IT
solutions. Projects with Cohesion
include the following:
- Fifth Third Bank
- Elicited requirements from teams supporting the bank's dispute resolution process. Documented existing processes and workflows and identified current gaps and problems to be used in the evaluation and selection of a partner-vendor based comprehensive dispute resolution system.
- Worked on the development of a stand-alone digital wallet application that was branded for the Fifth Third Bank in partnership with MasterCard. The digital wallet allows consumers to pay for purchases using a smart phone.
- As one element of a fraud prevention program, I elicited requirements for improving ways to identify and detect fraudulent calls to the banks’ consumer call center
- Developed user stories and scenarios of customer and bank employee interactions. These were subsequently used by vendors during product demonstrations to provide bank reviewers with “apples to apples” comparisons during the evaluation process.
