Senior Business & Data Analyst: Professional Services

  • Develop systems to collect, organize, analyze and interpret data
  • Provide project scoping, requirements elicitation, data mapping and development of programs to monitor data quality
  • Work collaboratively with individuals and groups that span organizational boundaries
  • Communicate effectively among people having different administrative styles and with organizations that have diverse missions
  • Use logical and methodical approaches to problem identification and resolution

Experience: Cohesion IT Consulting and Staffing (2016 - Present)

Cohesion is a consulting and staffing firm dedicated to versatile and adaptive IT solutions.  Projects with Cohesion include the following: 
  •   Fifth Third Bank 
    • Elicited requirements from teams supporting the bank's dispute resolution process. Documented existing processes and workflows and identified current gaps and problems to be used in the evaluation and selection of a partner-vendor based comprehensive dispute resolution system.
    • Worked on the development of a stand-alone digital wallet application that was branded for the Fifth Third Bank in partnership with  MasterCard.   The digital wallet allows consumers to pay for purchases using a smart phone.
    • As one element of a fraud prevention program, I elicited requirements for improving ways to identify and detect fraudulent calls to the banks’ consumer call center
    • Developed user stories and scenarios of customer and bank employee interactions.  These were  subsequently used by vendors during product demonstrations to provide bank reviewers  with “apples to apples” comparisons  during the evaluation process. 

Experience: MedPlus 2007 - 2015

MedPlus®, a subsidiary of Quest Diagnostics®, is a leading developer and integrator of healthcare technology solutions. Two of their leading products are ChartMaxx® and Care360™

Served on a  requirements-management-team (12-16 members) to provide formal business requirements and functional specifications for both mature software products and new initiatives. Developed business requirement documents, Use Cases, and Software Requirement Specifications. Facilitated stakeholder meetings throughout the software development lifecycle process. Familiar with waterfall and agile methods using cross-functional teams and scrum-based techniques.  Click here for details on my tenure with MedPlus / Quest Diagnostics.

Experience: Fusion Alliance, 2007 – 1st Half

Fusion Alliance, with offices in Indianapolis, Indiana and Cincinnati, Ohio, specializes in application development, interactive design (including web sites, web applications and interactive marketing tools) and infrastructure support.

Provided requirements analysis for businesses spanning several areas, including marketing (medical/pharmaceutical) and financial services.

Experience: Advanced Technologies & Laboratories International, Inc. 2002-2006

ATL International, Inc. provides energy, environmental, safety and health, and information technology services to government and private industry.

Responsibility spanned three principal areas: Data Quality, Software Development and Documentation/Testing. Supervised a documentation specialist, test engineer, systems analyst and several software developers. Duties included:

Data Quality: Developed and implemented the persistent use of quantitative “quality indicators” to provide both a means by which to document data quality improvements and to detect instances of data corruption and thereby avert disruption of business activities. Overall improvements in data quality of 90% were achieved over the first year of the project. Subsequent years had an error rate of less than 3%. [For a more complete descripton of this project: http://aworauniosh.blogspot.com/ ]

Software and Business Development: Responsible for the development of several document and management-focused tracking systems, including requirements gathering and data mapping. These systems offered access to electronically stored documents and “status” information for geographically dispersed project staff. Application development and architecture included a tight coordination between document files and SQL databases, the coordinated use of Adobe Acrobat and Microsoft Outlook and custom-developed Graphic User Interfaces. [For an example of one such project see: http://awdevelteam.blogspot.com/]

Design and Build Data Repositories: I worked with a government client to clarify their longer-term research needs and to establish a data model and set of requirements that would allow for the aggregation and restructuring of data, originally collected for case assessments, so that they would also be compatible with research and other management objectives. The implementation strategy took into consideration budgetary limits, time constraints and impacts on current production-level activities. Although there was a concern that the project might interfere with ongoing data capture, the end result was that data capture activities were streamlined and data quality was improved by the steps taken. [For more details of this project see: http://awdatarepository.blogspot.com/]

Experience: Children’s Hospital Medical Center of Cincinnati, 2000-2002

Children’s Hospital Medical Center is one of the premier children’s hospitals in the United States (340 beds, 5,500 employees)

Responsible for developing databases to support four clinical divisions and to build a data quality assurance program for the Division of Health Policy and Clinical Effectiveness. Managed an outsourced software and database developer for these projects.

Managed the transition of an information system from a small prototype to a web-enabled database. The database was used to manage patients with chronic diseases. Data filters and business rules improved the quality and accuracy of data by as much as 50% . [For more information: http://awpatientdata.blogspot.com/]

Developed training programs, specialized views and ad hoc queries to simplify access to complex relational database structures. These efforts reduced the work-load of decision support staff from 25-50%

Managed the requirements gathering and implementation of a database used to support a program for treating chronically obese children. Reports generated from this system provided information at clinic visits that was not previously available and reduced the amount of time used to generate schedules and summaries of patient information

Instituted a method to check the quality and accuracy of database entries made by nurses reviewing patient charts. Significant disparities among entries were discovered and remedied by training programs targeted to reduce this variation (A poster presentation description can be found at: http://www2.amia.org/pubs/proceedings/symposia/2001/D010001077.pdf Note that you will need to use your browser back button to return from this site)

Experience: Center for Social Policy and Evaluation Research (CSPER), 1999-2000

Affiliated with the University of Cincinnati, the Center specializes in policy research and program evaluation for government and non-profit organizations

Responsible for obtaining and clarifying client needs for data analysis, determining ways to obtain relevant organizational data, conducting data analyses and presenting results and an interpretation of analyses, both in written and verbal communications.

Analyzed the financial and service data of a large non-profit agency to determine the profitability and efficiencies gained from a strategic restructuring (merger)

Analyzed data for a FreeStore/Foodbank that resulted in the agency director recommending changes in strategic planning for the following year to it’s board of directors